Black Lab Imaging® wants you to be completely satisfied with your purchase from us. We have a return policy which is fair and easy. If you have to return an item, we will do our best to make your experience a pleasant one.
No matter how a purchase was made, we welcome any consumer to simply bring the item with receipt to our 24 Main Street, Flemington, NJ storefront. Our staff will gladly assist you with obtaining an exchange, credit or refund.
To return an item via carrier (UPS, Fed Ex, USPS, etc.), we would ask that you please observe the following:
Please contact us to obtain a Return Authorization.
You may do so by phone (908-751-5131) or email (firstname.lastname@example.org)
Return Authorizations will be issued within 24 hours via email.
Once received, we would ask that you:
- Print the Authorization
- Pack the item carefully into a shipping carton
- Include the printed Authorization
- Send the parcel, in an insured and traceable fashion, to our address at:
Black Lab Imaging
Attn: Returns Department
24 Main Street
Flemington, NJ 08822
Black Lab Imaging makes every effort to address returns we receive (for exchange, credit, or refund) within one business day. Should you have questions or concerns, please contact our Customer Service Team.
We have a few simple and reasonable rules regarding returns. Please read them carefully before you make a purchase.
14-day Return Period
Black Lab Imaging® accepts returns or exchanges up to 14 days from the original purchase. If an item is damaged or missing parts, a claim must be made within 2 business days of your purchase.
Original Receipt Required
Your original receipt is required for all returns, exchanges, and warranty repair services. All returns and exchanges must be in original, unopened, and new condition and include all accessories, manuals, packaging, blank warranty cards, cables, power supplies, etc.
Returns on orders where free shipping had been given, applicable shipping charges will be deducted from any refund. The only exception to this practice would be if the return was due to an error on the part of Black Lab Imaging, LLC.
Orders that Include Free Items
Black Lab Imaging is pleased to offer special promotions on select products where additional free items may be given. Returns on these products without the inclusion of the bonus items will result in a deduction from any credit given. In cases where a non-returnable item had been offered as part of a promotion, the value upon return will also be deducted.
- Labor, services, and processing
- Consumable items (film, paper, chemistry, bulbs, CDs, DVDs, tapes, inks, backgrounds, memory cards, software, etc.)
- Items that have signs of usage, show wear or have been damaged or abused
- Special order items
- Limited or Special Edition Items
- Clearance Items or those marked with an Orange Sticker
- Personal Protective Equipment (PPE)
When an item is returned for repair or exchange, we may, at our sole discretion, replace the item with the same or equivalent model.
Black Lab Imaging® reserves the right to request identification of anyone making a return. A minimum restocking fee of 15% may be charged if the return falls outside the parameters we have listed above. Refunds will generally be in the same form as the original payment. However, when the item was purchased with cash, debit or a check for more than $100, the refund will be in the form of a check mailed to you within 10 business days. Credit card refunds require that you have the exact credit card that was used for the purchase to receive credit.
Black Lab Imaging is not responsible for merchandise damaged by customer misuse or failure to properly follow instructions in the supplied product manual. Black Lab Imaging is not responsible for personal data or unexposed film left in returned items. We reserve the right to refuse any return. Policy subject to change at any time without notice.